In this intensive two-day workshop, your CSRs and Dispatchers will learn and practice the "7-Star CSR" process to improve their customer service performance on inbound and outbound calls. With hands-on guidance, they will learn how to develop stronger customer relationships, prioritize calls, de-escalate upset customers, overcome objections, and offer win-win solutions.
Who this class is for:
While anyone who is interested may attend, the target audience for this class is Customer Service Representatives, Dispatchers, and their Supervisors.
What the class will cover:
In the home service industry, 5-star customer service is the expected standard. But what if your CSRs and Dispatchers could confidently win over your customers and maximize every opportunity with 7-star customer service? That would mean:
Each CSR and Dispatcher will come back with a personalized script and call-evaluation scorecard for your company to ensure continued success and progress.
What you need to bring:
Laptop (optional)