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Event Logo
Wednesday, October 18, 2023 - Thursday, October 19, 2023
Event Banner
Location
Go Time Lab
1500 Central Park Dr  
Hurst, TX 76053
Event Location
Event Dates
Oct
18
Wednesday
8:00 AM - 5:00 PM (CST)
to
Oct
19
Thursday
8:00 AM - 5:00 PM (CST)

Registration: Open

Registration Window:

Tuesday, August 29, 2023 to
Tuesday, October 17, 2023

Speaker(s)

Event Speaker - Angie Snow
Angie Snow
Angie Snow is passionate about helping contractors find innovative solutions that drive success. With 15 years of experience building her own successful HVAC business, Angie developed the 7 Star CSR training program for her team. With her strong background in education and curriculum design, the 7 Star CSR program began to help her call center team to achieve greater booking rates and better customer service. As a Go Time CSR Coach, she created an online version of the program to help empower CSRs, Dispatchers, and Call Center managers. Angie is also a Principal Industry Advisor at ServiceTitan and moderates their CSR/Dispatcher Community Group.

About This Event

In this intensive two-day workshop, your CSRs and Dispatchers will learn and practice the "7-Star CSR" process to improve their customer service performance on inbound and outbound calls. With hands-on guidance, they will learn how to develop stronger customer relationships, prioritize calls, de-escalate upset customers, overcome objections, and offer win-win solutions.

Who this class is for:

While anyone who is interested may attend, the target audience for this class is Customer Service Representatives, Dispatchers, and their Supervisors.

What the class will cover:

In the home service industry, 5-star customer service is the expected standard. But what if your CSRs and Dispatchers could confidently win over your customers and maximize every opportunity with 7-star customer service? That would mean:

  • Empowered and confident CSRs
  • Higher booking rates
  • Higher average tickets
  • Maximized opportunities
  • Devoted customers for life

Each CSR and Dispatcher will come back with a personalized script and call-evaluation scorecard for your company to ensure continued success and progress.

What you need to bring:

Laptop (optional)

 

Event Pricing & Registration

Options Slots Available Pricing
General Admission 20 $995.00